Support
Email us at support@skoropro.com. Include the booking code (it starts with SKB) when your question is about a booking.
Response targets
- Reports: a report of a message, review, profile, job or Skorobot response is reviewed by SkoroPro staff within 24 hours.
- Disputes: a dispute about a booking or a payment gets a first response within 48 hours.
Content on SkoroPro is reviewed when someone reports it, not screened automatically. Every decision is made by a person, and you can appeal by replying to the email we send you.
Report or block in the app
- On a message, a review or a profile, open its menu and choose Report. Tell us what is wrong in a sentence or two.
- From the same menu you can Block someone. Blocking closes the conversation both ways, and the other person is not told.
- On a Skorobot draft, use Report this response.
- On a booking, use the booking screen to report that the Pro did not arrive (from 30 minutes after the start) or, as a Pro, that the customer was not available. SkoroPro support decides no-shows under the refund policy. Nothing is decided automatically.
- For anything else, the Help link in Account, Settings reaches the same support address.
Cancellations, refunds and payments
Cancel a booking from its screen in the app. The app shows the exact amount you get back before you confirm, using the refund policy. When your card is held, when it is charged and how add-ons work are set out in the customer terms. Pros find payout timing and the service fee in the provider terms.
Your account and your data
To access, correct or delete your personal data, or to get a copy of it, email support@skoropro.com from the address on your account. The privacy policy explains your rights and how we respond. To delete your account, use Settings in the app or see Delete account.